NICOLE
Senior UX/UI designer adept in end to end user-centered product design, cover User Research & Interview / Design Thinking / User Persona / User Journey Map / Storyboard / Design Concept Wireframe / Design Mockup / Design Rule & Style Guide Document / User Testing
Great visual design skill to handle product marketing materials, include Product Website / Product Intro Video & Animation / Posters & Slides / Newsletters
Rich experience in cross team work, multi tasks handling
Familiar with Agile development working process
Skills
* User Centred Design
* User Experience Design
* Design Thinking
* User Interview
* Business Use Case Identification
* User Persona / User Journey Map / Story Board Design
* User Interaction and Interface design
* UI wireframe and UI demo design
* User Testing
* Customer Engagement
* Marketing Graphic Design
* Client software, online service, web, mobile application Design
* Know-how of HTML and CSS
Technical Proficiency
* UX ( Axture / inVision / Sketch )
* Adobe ( Photoshop / Illustrator / InDesign / … )
* Microsoft ( PowerPoint / Word / Visio / Excel )
* Video Modification ( Camtasia / After Effects )
Education
Bachelor in Computer Art Design, DongHua University, Shanghai, China (2001 to 2005)
Work Experience
SAP Innovation Center Brisbane
Senior UX Designer
October 2016 – Present | Brisbane, Australia
Working with global product teams and customers to design and deliver high quality innovation projects.
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* Managing UX/UI tasks and resources to support multiple scrum teams in an Agile mode
* Organise Design Thinking Workshop for internal and external stakeholders
* Frame business use cases by persona / customer journey map / storyboard
* Provide low and high fidelity wireframes base on project needs
* Design customer retention machine learning product
* Explore emerging technology and provide design support for innovation projects, which include: Emotional AI / AR / Brain Computer Interaction / RFID Tag Paper Interaction / Intelligent Computer Interaction
* Handle product marketing slides / posters / videos / newsletters
* Familiar with SAP Fiori Design Guideline
PartsCheck
UX Designer
January 2014 – September 2016 | Brisbane, Australia
Enhance existing web product and design new applications
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* Handel user interview and user testing to collect customer feedback and design insights
* Define persona and user scenarios
* Improve site functions by simplifying task flow
* Build UI demo ( high fidelity wireframe / visual mockup / clickable demo) and evaluate design solutions with customers
* Provide design documents, cutting images, icons for front-end team
* Handel visual design for online/offline marketing campaign
* VI design for new applications
SAP Labs China
UX Designer
March 2012 – August 2013 | Shanghai, China
Re-design global financial products and provide design service / coach for multiple scrum teams
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* Implement Design Thinking and user-centered Design
* Schedule and handle customer workshop, customer interview to collect user feedback, business requirements
* Define UI enhancement backlog items
* Design UI flow and make visual mockup
* Organise usability testing, prepare testing materials, control testing process, analyse and generate testing reports
* Coach usability testing, handle design knowledge sharing session
* Provide design service for mobile application, business software, online service and innovation projects
* Build office visual materials / poster / video / newsletter
* Familiar with SAP UX 2.0
Ctrip
UX Designer
October 2011 – March 2012 | Shanghai, China
Work with UX & User Research team, to maintain and improve company web products
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* Work with user research team to prepare and run user interview
* Analyse user needs from site report and testing result to generate design insights
* Design UI wireframe and organise business review meeting to evaluate design solutions
* Provide design guideline / cutting images for front-end team
Cisco WebEx
UX / UI Designer
December 2006 – July 2011 | Shanghai, China
Work with global design team to improve company mobile app / client software / web products
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* Define persona and user scenario
* Design wireframe, action flow and visual mockup
* Build UI prototype and evaluate design solutions with stakeholders
* Provide design guideline, cutting images, icons…
* Schedule online / offline UI review meeting to control the product UI quality
* Support usability testing
* Lead guideline team and coach new designers
* Build design knowledge training materials